Easy to get ahold of someone on the message but hard to get someone to call me. I really need to speak to someone regarding details of an order.

This is my second time ordering from Rove Concepts. The shopping experience has been easy so far. Can't wait to receive my orders!

Good website, but was a little temperamental with browsers other than chrome. Prompt processing of my order and fast, although expensive, shipping. Good communication via email kept me updated. Good and interesting products and the quality appears good.

Great experience thanks to the website and amazing pictures.

I needed real time answers before placing an order on 2 sofas that I fell in love with. The rep in the chat answered all of my queries so that I felt comfortable purchasing them on the spot. For someone like me to spend $5k on furniture that I haven't seen or touched in person speaks volumes about the reputation of the company and their products. Can't wait until they arrive.

I emailed asking for an update on my item and I received a very fast response with sufficient information.

I am very excited about my new end table! It looks amazing! I have had an excellent experience with Rove Concepts.

Super happy with design and quality of item purchase. Had a slip up on my initial order (things happen) Rove Concepts made sure to make it right. Their customers service allows you to speak to an actual person. Good stuff...

The website was very slow. At times, it would not update colour choices as a visual so it was difficult to envision what my final selection might look like. Overall, their products have beautiful aesthetic and we look forward to having these pieces in our home. Another drawback was the shipping time. One item is on back order, and so all items on our shopping list will be delivered when that one item is available (in 2-3 months). I would prefer receiving the items that are available now, earlier than later :)

The response time and overall support offered throughout the process of buying and receiving shipment has lead to challenges and frustration. This was our greatest reason for wanting to choose another company. However, we like Rove's design selection over other competitors. We just wish there would be more support available so we could feel more confident in our decision to purchase from Rove, as there is no showroom or ability to test out furniture in person before purchasing. Shipping options are also the most expensive of any company we have ordered from.

Rove has great customer service. They may be a little hard to get a hold of over the phone, but they are quick to reply to their online chat feature. The checkout process was easy too! This is my second time purchasing from Rove—I loved my first pieces and can’t wait to receive my new ones!