Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Good Products
Good Products, new designs and easy to order. However shipping charges are too high.
3 years 1 month
We had a very good service at the…
We had a very good service at the showroom in Miami. Thank you to Michael
3 years 1 month
The website was slow
The website was slow, and as a result, cumbersome to use. There are multiple times where the page is loading but there is no user feedback that things are happening in the background. This makes one feel like the website is no longer working. In some cases, the website actually did stop working. I used both Google Chrome and Mozilla Firefox, in both web and mobile. As an example, on web Google Chrome works much better than Firefox. On mobile, however, I couldn't even tap to log in when using Chrome. I used Firefox on mobile and it allowed me to sign in and ultimately purchase the product.
I didn't have any exposure to the support team, so I can't comment there.
I really liked that there were clear dimensions for the products. The latter made my purchase decision become more confident.
3 years 1 month
The sofa is incredible but it arrived…
The sofa is incredible but it arrived without the middle leg. They sent a new leg immediately but I had paid for white glove delivery and installation at the time that it arrived without the leg. The sofa is extremely heavy so I have not been able to flip the couch over to install it myself.
3 years 1 month
need some clearance on the price of…
need some clearance on the price of different size . nice design
3 years 1 month
Good shopping experience
We love the collections and overall presentation on the website. There were a few bugs while browsing on our iPad which need to be fixed but the shopping experience was pleasant and efficient. We can’t wait to receive our Womb chair!
3 years 1 month
Had a lot of trouble logging in and the…
Had a lot of trouble logging in and the website was super slow but other than that hopefully everything will b good with out order
3 years 1 month
Great
Great! Local company to Vancouver and was happy to see what was in stock.
3 years 1 month
Great response time in terms of…
Great response time in terms of delivery expectations and my order being processed.
3 years 1 month
Great
Great! Amazing and comfy
3 years 1 month
I like the products very much
I like the products very much; cool design and better quality material
3 years 1 month
Very good experience
Very good experience with Rove Concepts :)
3 years 1 month
Rove furniture is well-made and…
Rove furniture is well-made and beautiful. Customer service is professional and responsive. Highly recommend!
3 years 1 month
The sales promotions bounce around too much
The sales bounce around too much. I had thought I’d be getting a 20% voucher that has been available off and on the past few days but that is not the case. If this could be updated, I’d give 5 stars.
3 years 1 month
It would be nice to speak to someone…
It would be nice to speak to someone live to find out the answer to my question.
3 years 1 month
Simple design I liked how the images…
Simple design I liked how the images showed exact specifications. My house is a tight space so knowing the measurements was very helpful
3 years 1 month
The purchasing process was very easy
The purchasing process was very easy. It was very helpful to have someone to speak to about how it looked in their house and it was easy and quick.
3 years 1 month
Great experience + customer service
I had a great experience with customer service team at Rove. I was eager to use my voucher to buy a sleeper sofa last week but ran into a glitch applying the voucher. The team member who assisted me got it resolved right away and I scored a great deal on a gorgeous sleeper sofa. Can't wait for it to arrive!
3 years 1 month
Super lovely stuff
Super lovely stuff. Just wished it would come sooner. Will post back on quality and delivery
3 years 1 month
Rove Members Program
The ordering process was super simple for the membership. We joined the Rove Members Program, which provides a great value for customers.
3 years 1 month
Order changes…
Customer service helped addressed my changes promptly. I wanted to make changes on my existing order and they were able to help as long as it was not under production. Can’t wait for the arrival of my chairs.
3 years 1 month
Everything went great
Everything went great. Customer service A+ made everything very EZ
3 years 1 month
Even better value when a member
Easy to order, and very excited about the offerings; the website however was a little slow. I became a member to benefit from the better prices and was pleasantly surprised to learn that I'd also be getting an additional voucher in the mail.
3 years 1 month
Beautiful furniture…
Beautiful furniture…
I’ve placed my first order with Rove. Initially I was a bit confused about the membership but figured that out quickly with Concierge help. Order was easy to do , good communication since then regarding processing and procedure. I look forward to seeing my new chairs soon
3 years 1 month